Legal Access Depends On Local Law
Our Legal position starts with location and eligibility: access depends on local law, and we expect you to check the rules that apply where you are before opening an account. We may ask for a valid phone number and verification details before account access, particularly when
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a wallet record or withdrawal request needs to be matched to your account. DANA, OVO, GoPay and QRIS references can appear in account records because they identify a payment route, not because they change the legal conditions for access. Bank transfer and virtual account records may
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also be retained for account checks. If you are in Semarang or another Indonesian location, use the same local-law check before proceeding. Our Legal team can explain a policy clause, clarify an access decision, or direct you to the correct request channel.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.